If the softener you already own isn't doing its job, we can repair it and put it back in service. The Softener Guy LLC repairs softeners for homes and small businesses in Canal Fulton, Massillon, North Canton, Canton, Perry and Jackson townships, New Franklin, and surrounding towns. We're family owned, bonded and insured, with 19 years of experience.
Signs your softener needs attention
- Spots and scale are coming back
- Salt level in the brine tank never goes down
- Water in the brine tank is high or overflowing
- The unit runs at odd times, nonstop, or not at all
- Low water pressure after the softener
Check these first
Make sure there's salt in the tank and look for a salt bridge, a hard crust that leaves the tank looking full while the brine underneath sits empty. Check that the unit is plugged in and the clock is right after a power outage. If that doesn't fix it, give us a call.
What a repair visit looks like
We look the system over, find what's wrong, and explain it in plain words. If it's worth fixing, we fix it. If the softener is worn out, we'll tell you straight and talk through replacing it.
Start with a free in-home water test
Every job starts with a free water test at your house. If your water has changed or the softener was never sized right, a test shows whether the settings or the system should change. We explain the results in plain words and only recommend what your water actually needs.
Common questions
- Do you repair softeners you didn't install?
- Yes. Call us about the softener you have and we'll take a look.
- Repair or replace?
- We'll give you an honest answer after looking at it.
To get started, call (330) 618-5882 or send a service request from the contact page, and we will call you back to set up a time.